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Cancellation Policy for Appointments
 

Please note - For group events, see Group cancellation policy further down the page
Cancellation prior to 48 hours of scheduled appointment time will receive Credit to be used within 6 months.   After 6 months, Credit expires and will not be able to be redeemed.

Cancellation within 48 hours of scheduled appointment time, for any reason, will not receive credit.  

Amount is considered forfeit.

 

If you do not answer for your session, or attend your Zoom meeting at the time of your appointment, we do our best to reach you at the time of your session.

A "no answer" at number provided after 2 attempts to contact for a phone reading, or a "no answer" at the Skype address provided, for a Skype reading, after 2 tries,  or a not attending the Zoom meeting after 5 minutes of the appointment start time, amount is considered forfeit.

If you are late to your appointment, immediate notification is necessary.  Your time of service will be shortened, to accommodate other scheduled appointments arriving promptly.  

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If you will be or are 15 minutes or more late to your session, you will need to reschedule at your own expense.

 

No credit will be issued for time spent waiting for your arrival, should your service time be shortened.  Please give yourself extra time to be prepared for your appointment.

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Rescheduling an appointment

You can reschedule an appointment using the button on your e-mail confirmation that you received after scheduling,

up to 48 hours before your appointment time begins.

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Please reschedule as soon as you realize that you need to reschedule, but by 48 hours before the start time of your appointment.

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If you cannot find your e-mail confirmation, contact Support@SedonaMedium.com before 48 hours of your appointment start time to be rescheduled. 

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You can reschedule an appointment up to 2 times.  Any rescheduled appointment follows the same terms of our Cancellation policy and Rescheduling an appointment policy. 

After 2 times, you will not be able to reschedule this appointment and amount is considered forfeit.

 

Thank you for taking the time to review this information!

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Cancellation Policy for Group Events

 

Once we’ve agreed upon the details of your group event, we will send an invoice for a non-refundable deposit of 50% of the total cost.  This deposit is required to officially reserve your date and time.

Please note that your event dates and times are not secured until this deposit is paid. The deposit is non-refundable under any circumstances.

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The remaining 50% of the payment is due one week prior to your event. This final payment is also non-refundable.

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We kindly ask that you ensure your group is fully committed before making any payments, as no refunds will be issued for cancellations or changes once payments have been made.

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To notify us of a need to cancel your appointment or registration - you may  e-mail: support@SedonaMedium.com or reschedule your appointment directly by using the link in your confirmation email.